IT Helpdesk Support

For more than two decades, Orange Logic has empowered a wide range of clients with its digital asset management system, Cortex. We’ve worked with almost every industry, from Finance to NGOs, Media giants to educational institutions; securing and organizing their assets. This role will provide operational IT support in a fast paced environment. 

What you can expect in your role: 

• Provide top tier end-user support for all hardware and software issues
• Install software applications, updates, patches
• Maintain accurate records and inventory of hardware assets
• Create and maintain technical documentation concerning installation and maintenance of software, hardware configurations, and recurring problems
• Monitor status of open tickets and work with other support groups to resolve issues
• Setup and configure equipment for new hires
• Troubleshoot hardware issues pertaining to workstations and network equipment

You are: 

• Possess a ‘can do’ attitude with drive and initiative
• Analytical thinker, as this position will involve problem solving and process development
• Must be able to work independently in a fast paced environment with minimal instruction or supervision
• Knowledgeable of network technologies and troubleshooting techniques (TCP/IP, DHCP, DNS, VPN)
• Understanding of authentication and basic security best practises (MFA, RADIUS, hardware tokens)
• Experience in a mixed platform environment (Windows, Mac OS, Linux,)
• Experience in supporting and troubleshooting PC & Mac hardware and software
• Obtained a bachelor’s degree (IT or similar field preferred) 

Perks of joining the team: 

• Competitive salary
• Medical, Dental & Vision Insurance
• Life Insurance
• 401(k) & Roth with 4% employer match
• Paid Vacation, Holiday & Sick Days. Paid Parental Leave
• Remote Work Environment

Compensation:

The target compensation for this position is $30 - 45 per hour in most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

How to get started: 

If you’re up for the challenge to be part of a growing information technology team we’d like to hear from you. Apply today!

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Orange Logic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.